We’re all learning — and we’re all screwing up. Get used to it, because it’s the new normal. This is the environment in which we have to learn to exist. There are no blueprints or case studies of perfect execution, because we’re heading into virgin territory.
- Close on every call
- Expect mutual effort
- Wait until you hear the screams
- Two ears, one mouth
- Talk about the weather
- Imagine the press conference
- Recognize the emotional tipping point
- Stomach knots, table banging and another good signs
- Don’t take it personally
- Measure face-to-face time
- Ask for the order
