Máximas: Esperá lo mejor y lo vas a conseguir
The Cost of Focusing on Results
Big improvements are often the result of incremental changes in behavior. Yet most reward systems are only setup to recognize the end results.
When you reward results without taking into account the behaviors that led to the results, you may be rewarding behaviors that are ultimately harmful. You may be inadvertently encouraging people to increase output by sacrificing quality, or to take short-term gains at the cost of long-term losses.
Reward Behaviors, Not Just Results
By rewarding the behaviors you want to encourage, your initiatives won’t be derailed by those who would game the reward system and damage the overall strategy.
The Best Founders Have a Shopkeeper’s Mindset: Shopkeepers are passionate about understanding the needs of their customers. The numbers have to work, but for a shopkeeper the customer’s experience comes first. In the long-term, customer-focused innovation trumps numbers-driven innovation every time.
Hay 2 razones por las que tenemos 2 manos: una es para ayudarnos a nosotros mismos y otra para ayudar a los otros
