The Cost of Focusing on Results
Big improvements are often the result of incremental changes in behavior. Yet most reward systems are only setup to recognize the end results.
When you reward results without taking into account the behaviors that led to the results, you may be rewarding behaviors that are ultimately harmful. You may be inadvertently encouraging people to increase output by sacrificing quality, or to take short-term gains at the cost of long-term losses.
Reward Behaviors, Not Just Results
By rewarding the behaviors you want to encourage, your initiatives won’t be derailed by those who would game the reward system and damage the overall strategy.
